GP patient survey reveals Dorset's best and worst practices

The GP Patient Survey has revealed Dorset’s best and worst doctor’s surgeries in 2021, according to residents who rely on their services.

Residents were asked for their opinion on a variety of elements about their practice, from booking appointments, waiting times, out-of-hours services and the quality of care given.

Across Dorset surveys were handed out to patients and 10860 surveys were completed and returned.

Overall, practices in the Dorset CCG recorded an 88 per cent positive satisfaction rating, remaining at the same level as last year and five per cent above the national average.

Dr Forbes Watson, local Dorset GP and NHS Dorset CCG Chair, said: “This last year has been a such a difficult year for everyone, so it is great to see that overall trust and satisfaction with general practice in Dorset is above the national average in all areas of the survey, with 88% of patients describing their overall experience of their GP practice as good – well above the national average.

Dr Forbes Watson

“We very much value feedback and we use feedback to see how we can continue to improve our services here in Dorset.

“We’d like to thank the public for their continued support for general practice, as well as everyone working in general practice who have risen brilliantly to the challenge. Thank you for everything you done.”

Lyme Bay Medical Practice, Corfe Castle Surgery and Dr Newman came out with the highest satisfaction rating with 99 per cent rating them as good or better for overall experience.

Stour Surgery and Yetminster Medical Centre received 98 per cent and a further four practices - Queens Avenue Surgery, Poole Town Surgery, Denmark Road Medical Centre and Fordington Surgery - received 97 per cent.

The lowest ranked practice was Royal Manor Health Centre in Portland, with a 70 per cent overall satisfaction rating, while 13 other practices in the region were below the national average.

These were Winton Health Centre (82 per cent), Parkste Tower Practice (72 per cent), The Blandford Group Practice (76 per cent), Shelley Manor Holdenhurst Medical Centre (76 per cent), West Moors Village Surgery (78 per cent), The Wellbridge Practice (81 per cent), Village Surgery in Poole (76 per cent), Kinson Road Medical Centre (80 per cent), Wessex Road Surgery (79 per cent), Wyke Regis and Lanehouse Medical Practice (82 per cent), Lilliput Surgery (78 per cent), Christchurch Medical Practice (80 per cent), Farmhouse Surgery (82 per cent) and Barton House Medical Practice (79 per cent).

Crescent Providence Surgery in Boscombe has seen a huge improvement in the last year and is now rated with 88 per cent for overall satisfaction - up from 72 per cent last year when it was the worst rated surgery.

The overall patient satisfaction ratings for Dorset GP practices:

CORFE CASTLE SURGERY - 99%

LYME BAY MEDICAL PRACTICE - 99%

DR NEWMAN - 99%

STOUR SURGERY - 98%

YETMINSTER MEDICAL CENTRE - 98%

QUEENS AVENUE SURGERY - 97%

POOLE TOWN SURGERY - 97%

FORDINGTON SURGERY - 97%

DENMARK ROAD MEDICAL CENTRE - 97%

THE BARCELLOS FAMILY PRACTICE - 96%

CHARMOUTH MEDICAL PRACTICE - 96%

MILTON ABBAS SURGERY - 96%

ORCHID HOUSE SURGERY - 95%

THE CRANBORNE PRACTICE - 95%

LITTLEDOWN SURGERY - 95%

ROYAL CRESCENT SURGERY - 94%

POUNDBURY DOCTORS SURGERY - 94%

WALFORD MILL MEDICAL CENTRE - 94%

THE GROVE MEDICAL CENTRE - 94%

THE APPLES MEDICAL CENTRE - 94%

MALTHOUSE MEADOWS SURGERY - 94%

THE DORCHESTER RD SURGERY - 94%

PUDDLETOWN SURGERY - 94%

THE PRINCE OF WALES SURGERY - 94%

THE OLD DISPENSARY - 94%

THE ADAM PRACTICE - 93%

SANDFORD SURGERY - 93%

WAREHAM SURGERY - 93%

THE HADLEIGH PRACTICE - 93%

CERNE ABBAS SURGERY - 93%

SOUTHBOURNE PRACTICE - 93%

PENNY'S HILL PRACTICE - 93%

EVERGREEN OAK SURGERY - 93%

THE BIRCHWOOD PRACTICE - 92%

BEAUFORT ROAD SURGERY - 92%

THE VERWOOD SURGERY - 92%

JAMES FISHER MEDICAL CENTRE - 92%

SIXPENNY HANDLEY SURGERY - 91%

CROSS ROAD SURGERY - 91%

QUARTERJACK SURGERY - 91%

THE HARVEY PRACTICE - 91%

ST ALBANS MEDICAL CENTRE - 91%

WESTBOURNE MEDICAL CENTRE - 90%

BERE REGIS SURGERY - 90%

HIGHCLIFFE MEDICAL CENTRE - 90%

MOORDOWN MEDICAL CENTRE - 90%

LIFEBOAT QUAY MEDICAL CENTRE - 90%

GILLINGHAM MEDICAL PRACTICE - 90%

THE ROSEMARY HEALTH CTR - 89%

CRESCENT PROVIDENCE SURGERY - 88%

BRIDPORT MEDICAL CENTRE - 88%

THE MARINE & OAKRIDGE PARTNERSHIP - 87%

THE BANKS & BEARWOOD MEDICAL CENTRE - 87%

THE PANTON PRACTICE - 86%

WOODLEA HOUSE SURGERY - 86%

SWANAGE MEDICAL PRACTICE - 86%

ATRIUM HEALTH CENTRE - 86%

POOLE ROAD MEDICAL CENTRE - 85%

CANFORD HEATH GROUP PRACT - 84%

AMMONITE HEALTH PARTNERSHIP - 84%

TALBOT MEDICAL CENTRE - 84%

GROVE SURGERY - 84%

BLACKMORE VALE PARTNERSHIP - 84%

HEATHERVIEW MEDICAL CTR. - 84%

THE BRIDGES MEDICAL CTR. - 84%

WINTON HEALTH CENTRE - 82%

WYKE REGIS & LANEHOUSE MEDICAL PRACTICE - 82%

FARMHOUSE SURGERY - 82%

THE WELLBRIDGE PRACTICE - 81%

KINSON ROAD MEDICAL CENTRE - 80%

CHRISTCHURCH MEDICAL PRACTICE - 80%

WESSEX ROAD SURGERY - 79%

BARTON HOUSE MED PRACTICE - 79%

LILLIPUT SURGERY - 78%

WEST MOORS VILLAGE SURGERY - 78%

THE BLANDFORD GROUP PRACTICE - 76%

SHELLEY MANOR HOLDENHURST MEDICAL CENTRE - 76%

VILLAGE SURGERY - 76%

PARKSTONE TOWER PRACTICE - 72%

ROYAL MANOR HEALTH CARE - 70%